With a total of 770 places and 11 courses, aimed at both companies and tourism administrations, the Secretary of State for Tourism calls the 14th edition of Hosts, corresponding to the first half of 2019.

As in previous editions, this year the complete catalog of courses will be taught in both Culture of Detail (training in customer service) and Destination in Detail (good practices for the comprehensive improvement of tourist destinations).

The registration period for the online Host courses, which are completely free, will begin on March 4 and will end on the 17th of the same month.

The places available are limited, with 70 being the maximum number of participants admitted to each course. The selection will be made in strict order of registration.

All those interested in participating in the courses must access the online training platform www.turismo-formacion.com, register and pre-register. On the home page of said platform you will find a help document to carry out this process.

Objective and recipients

The Culture of Detail program is intended to cover the existing deficiencies in the tourism sector in terms of customer service, with differentiated content based on two profiles: personnel in contact with the customer and owners or middle managers.

The target audience to which it is directed includes professionals from all subsectors of the Spanish Tourism Quality System (SCTE), among which are accommodations, travel agencies, tourist transportation, guides, ski and mountain resorts, shops, etc.

Likewise, professionals in public tourist services such as tourist information offices, beaches, protected natural spaces, local police, cleaning services or museums and interpretation centers can benefit from the plan.

In the case of Destination in Detail, the aim is to provide public employees with action guidelines for the implementation of comprehensive actions to improve tourist destinations. The basic content of the course includes beautification, sustainability, accessibility and quality actions to be carried out in the public spaces of tourist destinations.

The target audience for which this program is directed is made up of all public agents who have powers in the planning of this type of actions (public architects, tourism technicians and local development agents, among others).

Course planning

The Culture of Detail training plan is made up of 10 courses, each lasting one week, five of them aimed at personnel in contact with the client, and another five for owners and middle managers. They cover topics such as knowing the client, keys to customer service, effective communication, working as a team, personnel selection, motivating to improve or promote agreements.

Enrollment is done independently for each course, although interested students may enroll in all courses that are of interest to them (and are intended for their professional profile). The Culture of Detail courses will be held between May 8 and June 24.

The Destination in Detail program is made up of a single three-week course, and will take place between April 9 and 29.

The online Host courses are tutored, with students receiving continuous advice from a teacher who will guide them and resolve any doubts that may arise. At the end of each of the courses, students who have passed the proposed activities will obtain a certificate of achievement.

On the website www.anfitronesturismo.es the training program, the course calendar, access to the training and all information related to the project.