• 7/30/2017

Published the 11th Edition of "Online Hosts"

XI Edition of “Online Hosts”

The Secretary of State for Tourism continues the Hosts program and calls for a new edition of training for professionals in the tourism sector. As in previous editions, this one will teach the complete catalog of courses on both Culture of Detail (training in customer service) and Destination in Detail (good practices for the comprehensive improvement of tourist destinations).

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The Hosts project aims to promote the culture of detail and customer service to improve the perceived quality of Spain as a tourist destination, through two clearly differentiated lines of action: Culture of Detail< strong=""> and Destination in Detail.

The Culture of Detail program aims to cover the existing deficiencies in the tourism sector in terms of customer service, with differentiated content based on two profiles: personal in contact with the client and owners or middle managers.

The target audience to which it is directed includes professionals from all subsectors of the Spanish Tourism Quality System (SCTE), among which are accommodation: hotels, rural accommodation and hostels; hospitality: bars and cafes, restaurants, etc.; and other sectors: travel agencies, tourist transportation, tourist guides, ski and mountain resorts, shops, car rental, artisans, marinas, active tourism companies, conference centers, convention bureaux, OPCs, health tourism services , taxis and other services.

Likewise, professionals from public tourist services such as tourist information offices, beaches, protected natural spaces, local police, urban cleaning services or museums and interpretation centers can also benefit from the plan.< p="">

In the case of Destination in Detail the aim is to provide attendees with action guidelines for the implementation of comprehensive actions to improve tourist destinations. The basic content of the course includes actions of beautification, sustainability, accessibility and quality, to be carried out in the public spaces of tourist destinations. The target audience for this program is made up of all public agents who have powers in planning this type of action (public architects, tourism technicians and local development agents, among others).

On the website www.anfitronesturismo.es the training program, the course calendar, access to the training and all information related to the project.

Opening of the registration period

The registration period for the online Host courses, which are completely free for students, will begin on September 1 /strong>and will remain openuntil the 13th of the same month.

All those interested in participating in the courses must access the online training platform, register and pre-register www.turismo-formacion. com/. On the home page of said platform you will find a help document to carry out this process.

Online hosts 2017